Error 0x87D13B68: App Management Declined
User declined app management
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B68 |
| Error Code (Dec) | -2016330904 |
Description
This error occurs when a user actively declines the prompt to allow Intune to manage an application on their device. App management is a crucial component of mobile device management (MDM) that requires explicit user consent. Without this acceptance, Intune cannot establish the necessary management controls over the application.
Common Causes
👤 User Interaction Issues
Management acceptance problems often stem from user understanding and awareness gaps. Users may not recognize the importance of app management prompts. Concerns about privacy or device control might lead to declined management. Alert fatigue could cause automatic dismissal of prompts. Clear communication about management requirements is essential for user acceptance.
📱 Communication Gaps
Insufficient explanation of management benefits and requirements can lead to user hesitation. Users might not understand the relationship between app management and corporate access. Unclear policies regarding managed apps may cause uncertainty. Management prompts without context can create user resistance. Effective communication strategies are crucial for successful management implementation.
Resolution Steps
1️⃣ User Education
Begin with clear communication about app management requirements and benefits. Explain the purpose and importance of app management to users. Provide documentation on privacy implications and security benefits. Address common concerns and misconceptions. Create user-friendly guides for accepting management prompts.
2️⃣ Policy Communication
Ensure users understand organizational policies regarding managed apps. Clearly communicate the consequences of declining management. Provide information about data protection and privacy measures. Document the relationship between app management and corporate resource access. Create clear guidelines for management acceptance.
3️⃣ Management Retry
Guide users through the process of accepting app management. Provide step-by-step instructions for responding to management prompts. Monitor management acceptance status. Verify successful establishment of management controls. Document successful acceptance patterns for future reference.
Best Practices
👨💻 For IT Administrators
Effective management acceptance requires proactive communication and user support. Implement comprehensive user education programs about app management. Maintain clear documentation of management requirements and benefits. Develop procedures for handling management declination cases. Create systematic approaches to user communication and support. Consider implementing automated monitoring of management acceptance rates.
👥 For User Communication
Successful user acceptance requires clear and consistent messaging. Develop user-friendly documentation about app management. Maintain open channels for addressing user concerns. Implement regular training and awareness programs. Create comprehensive support resources for management-related questions. Regular communication helps prevent management declination.
Troubleshooting Tips
When addressing management declination, focus on user education and support. Ensure clear communication about management benefits. Provide easily accessible support resources. Address user concerns promptly. Maintain positive user engagement throughout the process.
Management acceptance involves several user-centric considerations. Privacy concerns may affect user decisions. Corporate policy understanding varies among users. Consider timing of management prompts. Monitor user feedback and concerns.
Additional Notes
💡 User acceptance required
👤 Education improves acceptance
⚠️ Clear communication essential
📱 Management benefits key
Related Links
User Acceptance Guide
-
Education Process
- Explain management benefits
- Address privacy concerns
- Clarify requirements
- Provide resources
-
Communication Strategy
- Deliver clear messaging
- Offer support channels
- Document procedures
- Monitor feedback
-
Acceptance Verification
- Guide prompt response
- Verify acceptance
- Confirm management
- Document success
Focus on clear communication and user education to improve management acceptance rates, ensuring users understand the benefits and necessity of app management.